Using Social Media In Collections

Webinar: ID# 1023578
Recorded CD
About This Course:
Technology has changed how we all communicate and do business. Business owners and collectors have the added challenge of trying to contact debtors who may only have a cell phone and no landline, and use email, text messages or instant messages to communicate.

How can you face this challenge while following the laws, following your ethics and without breaking any debt collection laws?

Learn how you can use social media websites and new technology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular websites can improve your collections, what some of the most common mistakes are when using these websites and how you can avoid them.


What Are Online Collection Techniques?
  • Finding Debtors Using Social Networking Websites
  • Email Using Social Networks
  • Instant Messages
  • Text Messages
Commercial vs. Consumer Debtors and How to Handle Them
  • Locating and Tracking Customers or Debtors Using Social Media Websites
  • Contacting Debtors Using Social Networks
Do's and Don'ts of Social Media Collections
  • Invoicing
  • Debt Verification
  • Proof of Delivery and Sale
  • Statements and Invoices
  • Dunning Notices
  • What You Can Do
  • What You Should Never Do
The Risks of Using Social Media as a Collection Tool
  • Laws Regarding Social Media and Debt Collections
  • Common Mistakes
  • Top Methods
  • Obtaining Consent
  • Resources
About The Presenter

Michelle Dunn
  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
Using Social Media In Collections
Available on CD format
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