Email Collections: Do's And Don'ts

Webinar: ID# 1021647
Recorded CD
About This Course:
Technology has changed how we communicate and do business.

Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications.

Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.


Using Email to Communicate With Your Customers
  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email
  • Obtaining Consent to Use Email
  • Laws Pertaining to Email
  • Can Spam Rules
  • The Federal Trade Commission
  • The Fair Debt Collection Practices Act
  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email
Addressing Privacy Issues
  • Hacking
  • Identity Theft
Sending Invoices With Email
  • Do I Need Permission?
  • Sending Attachments
Sending Statements With Email
  • Do I Need Permission?
  • Verifying Delivery
Corresponding Through Email About Past Due Accounts
  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action
About The Presenter

Michelle Dunn
  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
Email Collections: Do's And Don'ts
Available on CD format
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