All You Need To Know About The Fair Debt Collection Practices Act - But Didn't Know to Ask

Webinar: ID# 1018045
Recorded CD
About This Course:
This training session covers THE Fair Debt Collection Practices Act (FDCPA), including litigation and compliance best practices and how you can avoid making mistakes that result in a lawsuit.

You'll learn about the newest cases interpreting the FDCPA, how federal and state regulators interpret and enforce the FDCPA provisions, and its intersection with other statutes like the Fair Credit Reporting Act and the Electronic Fund Transfer Act, as well as how you can collect more money while following the law.

Failing to properly train collectors is a top reason companies get sued. Don't let this happen to you!


Does the FCDPA Cover Your Collection Model?
  • What Debts Are Covered Under the Act?
  • Who Is a Debt Collector Under the Act and According to the CFPB?
The Materiality Requirement for FDCPA Violations
Recent CFPB Consent Orders
  • PRA
  • Encore
  • Chase
  • Out of Statute Disclosures
  • Glassine Envelopes
  • Overshadowing
  • 1099-C
  • Interest and Other Charges – Safe Harbor Language
Phone Conversations
  • Mini-Miranda
  • Oral Disputes
  • What Really Constitutes Harassment?
  • Dealing With Cease and Desist
  • Understanding Legal Action and Further Action
  • Dealing With Debtors Who Throw the FDCPA at You
FDCPA Intersection With the FCRA
  • Reporting the Debt to the Credit Bureaus
  • Skip Tracing Under the Act
  • Multistate Settlements by Consumer Reporting Agencies With 32 State Attorneys General
FDCPA Intersection With the EFTA
  • Electronic Fund Transfers
  • Check-by-Phone
  • Postdated Check Notice
TCPA and Collections
  • FCC's July 10 Declaratory Ruling and Order
  • Petitions for Review in the U.S. Court of Appeals for the District of Columbia
Preparing for the Class Action
  • Client Contracts
  • Policies, Procedures, and Compliance Management Systems
  • Bona Fide Error
  • Insurance Coverage
  • Offers of Judgment and Motions to Strike
  • Understanding Exposure
About The Presenters

Kelly Knepper-Stephens
  • General counsel and chief compliance officer at Stoneleigh Recovery Associates, LLC
  • Practice emphasizes all aspects of government regulation, compliance, and civil litigation; advising on the FDCPA, FCRA, TCPA, GLBA, HIPAA, and other federal and state regulations
  • Conducts seminars and workshops regarding FDCPA, TCPA, ethics and professional responsibility
  • Member and Certified Receivables Compliance Professional of Debt Buyer’s Association International; member MAP Attorney Program and Credit & Collection Compliance Officer designation of the American Collectors Association; member InsideARM Compliance Professional’s Forum
  • Barred in California, D.C., Illinois and Maryland
  • J.D. degree, George Washington University Law School
Ethan G. Ostroff
  • Trial lawyer with Troutman Sanders LLP whose practice emphasizes all aspects of the consumer financial services industry, in which he represents debt buyers, debt collectors, law firms, national, regional and local banks, consumer reporting agencies, and other related consumer finance entities in federal and state consumer litigation, including claims under the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), Electronic Fund Transfer Act (EFTA), Equal Credit Opportunity Act (ECOA), other federal and state statutes, and common law; regularly counsel clients on compliance issues, with a focus on the FDCPA, FCRA and EFTA
  • Counsel to one of the world’s largest debt buyers and for a national collection agency, for whom he handles individual and class action threats and lawsuits, as well as a range of compliance questions, arising under the FDCPA, FCRA, TCPA and related state laws
  • Selected as a Rising Star in Consumer Law by Law & Politics' Virginia Super Lawyers Magazine (2012 to 2015) and named to Virginia Business magazine’s Legal Elite Under 40 (2009, 2014 to 2015), and in appellate law (2011 to 2013)
  • Presenter, “Debt Collectors and Federal Regulators: Recent Developments with the CFPB, FTC and FCC,” Virginia Creditors Bar Association, Sixth Annual Collections Seminar, Williamsburg, VA, October 8, 2015
  • Speaker, “The Devil in the Details: High Risk FCRA Reporting Issues for Furnishers,” The Association of Credit and Collection Professionals 2015 International Annual Convention and Expo (ACA), Boston, MA, July 20, 2015
  • Presenter, “Navigating Risks, Threats, and Lawsuits in the Credit and Collection Industry Live Webinar” Lorman Education Services, Aug. 27, 2014; “CFPB, FTC, State Regulators and Compliance,” Credit and Collection News Seminar, Atlanta, GA, Feb. 18-19, 2014
  • Co-wrote, “CFPB Issues "Guiding Principles" for Financial Technology Payment Sys-tems to Ensure Consumer Protections” TerraLex Connections, September 2015; co-wrote, "New York Announces Sweeping New Regulation of the Debt Collection In-dustry," TerraLex Connections, March 16, 2015; co-wrote, "Fourth Circuit Rules Debt Collector Violated "Call Charged" Section of TCPA for Using an ATDS to Call a Residential Landline," Terralex Connections, December 9, 2014; co-wrote, “TCPA Rule Changes are in Effect: Is Your Marketing Campaign Ready?” TerraLex Connections, January 2014
  • Provides ongoing analysis and commentary on developments in consumer financial ser-vices industry through the Consumer Financial Services Law Monitor blog at
  • Graduate, Emory University; graduate, American University, Washington College of Law
All You Need To Know About The Fair Debt Collection Practices Act - But Didn't Know to Ask
Available on CD format
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