All You Need to Know About the Fair Debt Collection Practices Act but Didn't Know to Ask

Webinar: ID# 1012060
Recorded CD
About This Course:
As the economy falters and the credit crisis continues help keep your business out of a lawsuit by better understanding and learning more about the Fair Debt Collection Practices Act, who is affected, what debts are covered, who enforces it and how you can collect more money while following the law. Failing to properly train collectors is a top reason companies get sued.

Don't let this happen to you, learn as much as you can about what constitutes a violation of the FDCPA and how you can avoid making those mistakes.


I. What Is the FDCPA and What Debts Are Covered?

  • Who Has to Follow the FDCPA?
  • Who Enforces the FDCPA?

II. Understanding the FDCPA

  • Mini-Miranda
  • What Hours Can You Contact Consumers?
  • What Constitutes Harassment?
  • Dealing With Cease and Desist
  • Dealing With Calling a Debtor at Work
  • Can You Call a Debtors Spouse? Can You Call Them at Work?
  • Understanding Legal Action and Further Action
  • Understanding What the FDCPA Considers Unfair
  • Reporting the Debt to the Credit Bureaus
  • Skip Tracing Under the Act

III. What Constitutes a Violation of the FDCPA?

  • How to Follow the FDCPA Without Getting Into Trouble
  • Dealing With Debtors Who Throw the FDCPA at You

About the Presenter

Michelle Dunn, Credit &Collections Association, LLC

  • Founder of the Credit &Collections Association, LLC
  • Called the nations authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the Top 5 Women in Collections for 2007 and 2008
  • One of the Top 50 Most Influential Collection Professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal

Who Should Attend

This teleconference is designed for accountants, attorneys, executive directors, officers, controllers, CFOs, tax managers, bookkeepers and enrolled agents.

Continuing Education Credit

Credit is available only for the LIVE webcast. Recorded versions do not qualify for credit. Only registered and paid attendees will receive continuing education credit. Certificates of Completion are provided to each registered attendee. Your certificate will be emailed to you within two weeks following completion of the program.

All You Need to Know About the Fair Debt Collection Practices Act but Didn't Know to Ask
Available on CD format
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