The following provides course information, as well as pricing, author, and educational credit information for the course you selected.
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| Title: |
| Date / Time: |
Recorded |
| Format: |
Webcast |
| Description: |
Some workers backstab to get a leg up over their colleagues. Others can’t seem to keep their mouths shut at the water cooler, spilling secrets about coworkers, managers, or your organization as a whole to anyone who will listen. Some refuse to work with others on achieving common operational goals. And some are star performers who rack up great numbers but make everyone around them miserable.
Bullying, stalling, complaining, stonewalling and other disruptive behaviors have no place in the workplace – and, if unaddressed, they can create a downright toxic environment.
Join us for an interactive 90-minute webinar about how to manage workplace conflicts, whether they emerge between sparring colleagues or team members who fail to effectively communicate with one another.
Webcast Learning Objectives:- Best practices for resolving everyday workplace conflict, regardless of its origins
- Tried-and-true strategies for converting problem causers into problem solvers
- The documentation process managers and HR should use when addressing any type of conflict, big or small
- What recurring workplace drama may say about job satisfaction, employee engagement, and your overall corporate culture
- How to read voice tone, comments, and actions to identify and reduce the type of conflict-breeding, disruptive behavior that’s taking place
- What to do with top performers who bully, harass, or otherwise make life miserable for those around them
About Your Speaker:
Michael H. Smith, Ph.D., has been an organizational consultant and speaker for the past 38 years, specializing in resolving organizational conflicts and improving productivity (coaching, building teams, and management training). Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary and self-control issues, such as anger. The author of Leadership: Management Techniques That Really Work, Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.
Cannot Attend The Live Presentation?
This presentation is also available on CD after the initial broadcast. |
| About Webcasts / Audio Conferences / Podcasts: |
Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.
The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form a training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. |
| Licenses / Designations / Educational Credits: |
PHR/SPHR |
| About The Provider: |
BLR® is the leader in helping organizations, and their employees, reduce safety, environmental and employment compliance-related legal exposure, stay on the right side of law, and achieve their full potential. We offer best-in-class compliance product and services that includes news, information & analysis, best practice guidance, employee training and turn-key tools delivered in a wide range of formats from online applications, live events and websites to books, CD’s, Video, Posters and newsletters ¯ geared to all sized organizations and industries. |
| More Info: |
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