Course/Product Description Title: Management Skills: How To Tell People Things They Don't Want To Hear Date / Time: 3/12/2010 / Noon - 1:30pm Eastern Format: Audio Conference Description: Managers and HR people spend 90% of their day telling employees things they don't want to hear. Yes, you have to work overtime, no, you can't have that day off, no, your insurance won't pay for that, no, you don't get the promotion, no, its not a good idea, and yes, I realize last year bonuses and increases were bigger. A manager or HR manager's biggest challenge has always been to get people to remain productive while not being able to give employees everything they desire. In today's cost cutting economy, those challenging conversations are being increasingly frequent, taking up the majority of a decision maker's workday. Learning objectives: This audio conference will give you techniques, tips and ways to tell employees the things they don't want to hear without damaging and/or de-motivating working relationships for the long term. How to tell people negative news in a way that they will continuing working that day (week, month, year, career). How management's casual conversations are really "training". How to redirect an employee who is "mad" and acting out in the work place because they've been the recipient of negative or unexpected news - without making the situation worse. Having bad news conversations with employees that are already "on the edge" because of workplace or economic stressors. Plan quickly for negative conversations - an on the fly easy process. How to enforce a policy, practice or decision that you don't personally agree with either. About Your Speaker Teri Morning, SPHR, has over 15 years organizational development and teaching experience in a variety of professional fields for both both profit and non-profit companies. In addition to a MBA, Teri also has a Master’s degree in Human Resource Development with a specialization in Conflict Management, is certified in mediation skills, is qualified as a Myers-Briggs practitioner, and holds the SHRM certification of a Senior Professional in Human Resources (SPHR). PHR / SPHR Credits! This program has been approved for 1 recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCIs criteria to be pre-approved for recertification credits. Cannot Attend The Live Presentation? This presentation is also available on CD after the initial broadcast. About Webcasts / Audio Conferences / Podcasts: Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions. The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form a training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends! And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office. Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. Licenses / Designations / Educational Credits: PHR / SPHR Re-Certification All US States: 1.5 About The Provider: The Industry Calendar creates and sells audio conferences, webcasts, seminars, and other training courses for busy business professionals. We've done the work of listing the important, don't-miss events in one convenient location so you can quickly and easily view and register for upcoming events. Simply click on a course title or search by specific industry to get started! More Info: Contact Us For More Information To order this product by check/invoice or credit card, select the desired delivery format and enter the desired quantity here >>> Live Version ($199.00)Recorded CD ($199.00)Live + Recorded CD ($279.00) Qty:

Keywords For This Course:
How To Tell People Things They Don't Want To Hear