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| Title: |
| Date / Time: |
Recorded |
| Format: |
Audio Conference |
Description:
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"Can you describe your ideal manager?" Ask this question to any employee and the response will likely be, "I want a supervisor who will listen to me".
No matter what else you do as a supervisor, employees won't see you as being effective if they don't perceive you as having being willing to listen to their needs. Effective listening is an essential communication skill, and it's an ability that anyone can improve with training and practice.
As a manager, you'll spend more time listening than just about anything else, so it only makes sense to master this important supervisory success skill.
Learning Objectives:
Want to enjoy the benefits of leading employees who respect you as a person and as a supervisor? This audio conference will help you to develop the essential listening skills that workers value so much.
By attending this 90-minute audio conference, you will learn:- The role of listening in managerial roles and responsibilities
- How improved listening skills can boost productivity
- Factors contributing to poor listening skills & habits
- 5 components of the listening process
- 4 types of listening that effective supervisors must master
- Practical strategies to improve listening skills
- 10 guidelines for effective listening
About Your Speaker
Mary G. White, M.A., SPHR, is co-founder and managing director of MTI Business Solutions, where she oversees the organization’s corporate training and Human Resources consulting functions.
White specializes in soft skill employee development classes, and has extensive experience facilitating training in the areas related to Human Resources, communication, customer service, management, leadership, and public relations. She teaches a variety of seminars, corporate training courses, PHR-SPHR certification prep courses, and is a frequent speaker at association meetings and conferences.
Her professional background includes extensive experience in training, operations management, Human Resources management, advertising, and public relations.
PHR / SPHR Re-Certification Credits
This audio conference is approved for 1.5 hours of HRCI credit. The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit.
Cannot Attend The Live Presentation?
This presentation is also available on CD after the initial broadcast. |
| About Webcasts / Audio Conferences / Podcasts: |
Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.
The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form a training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. |
| Licenses / Designations / Educational Credits: |
PHR / SPHR Re-Certification Credits
All US States: 1.5
All Canadian Provinces: 1.5 |
| About The Provider: |
The Industry Calendar creates and sells audio conferences, webcasts, seminars, and other training courses for busy business professionals.
We've done the work of listing the important, don't-miss events in one convenient location so you can quickly and easily view and register for upcoming events. Simply click on a course title or search by specific industry to get started! |
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